Long established Sonoma County family winery seeks enthusiastic sales professionals to join our direct to the consumer sales team. Primary focus will be on telephone sales - generating outbound and responding to inbound telephone calls, generating e-mails to our loyal customer base and responding accordingly to meet monthly/annual sales goals. Wine industry sales/marketing knowledge is critical to your success.
This individual should be a highly skilled communicator with exceptional sales skills.
Duties and Responsibilities:
• Initiate and receive sales calls from customers in our database
• Generate sales through targeted e-mail campaigns
• Build, maintain, or re-affirm relationships with assigned customers in the database
• Document all interactions with customers into the database
• Accurately process wine orders in the POS system
• Support Tasting Room staff, conduct private tastings, assist with company events when needed
• Participate in weekly wine tasting/direct marketing strategy meetings
• Obtain and Maintain proficiency and knowledge of all wines in our inventory
• Obtain and maintain proficiency and knowledge of discount structure, wine club information, and on-going marketing campaigns
• At least 2 years’ experience in the wine industry with a focus on wine sales and customer service
• Possess a sincere passion and enthusiasm for building customer relationships, getting to know the customer’s wine wants and needs, and selling.
• Possess the highest ethical standards
• Demonstrate meticulous attention to detail skills
• Demonstrate superior verbal and written communication skills
• Demonstrate the ability to prioritize, multi-task, and balance multiple customer needs, relationships, and deadlines
• Practical experience working with POS systems and MS Office (Outlook, Word, Excel)
• Must be able to pass a background check, drug test, and possess reliable transportation
Salary Information: Base plus large commission based on actual sales totals
• DOE - $12.00 - $14.00/hour, plus approx. $30 - 40K annual bonus based on personal ability and total sales.