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Guest Services Representative

Stag's Leap Wine Cellars

Napa, CA

Job Description:

Stag’s Leap Wine Cellars has an immediate opening for a full time Guest Services Representative.
• Act as ambassador for a luxury winery promoting its heritage, goals and guiding principles.
• Build new and retain existing ambassadors through exemplary customer engagement, customer follow-up and by providing outstanding customer service with all customer interactions.
• Achieve or exceed departmental sales goals by utilizing strategic selling skills to encourage wine club membership and through assisting customers with purchases.
• Conduct informative tasting experiences including guided tours with ability to display and convey knowledge of wine making, basic viticulture practices, and winery history.
• Ability to speak confidently and with accuracy in front of both small and large groups.
• Accurately facilitate sales transactions using retail cash registers and POS systems..
• Stock retail area by moving and distributing cases of wine and other merchandise as needed.
• Assist with shipping of retail wine shipments as needed.
• Participate in physical inventory as requested.
• Perform housekeeping tasks.
• Assist with the set-up and execution of special events as requested.
• Ability to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays.
• Able to lift and carry up to 40 pounds and stand for extended periods of time.
• 3 years of retail customer service experience recommended
• Excellent communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required
• Ability to work in a fast-paced, changing environment
• Goal orientated and able to work as part of a team
• Ability to speak comfortably and audibly in front of groups
• Interest in or knowledge of wine and Napa Valley wine industry
• Proficiency in Point of Sales (POS) systems and basic computer skills preferred
• Must be flexible and available to work varied hours
• Must be at least 21 years of age
• High School diploma or equivalent required

Additional Information:

Job Posted:
Wednesday, July 2nd
Type of Work:
Full Time