This premium by appointment Glen Ellen Winery is looking for a dynamic individual to become an important team member of our Tasting Room Team. You’ll host guests in our intimate seated tasting salon while educating guests on our brand story and unique portfolio of limited availability, small production wines. If you strive to deliver unforgettable customer service and possess the desire to educate our guests & make them feel comfortable and welcome, we would like to hear from you!
This position is scheduled 5 days each week (40 hours), depending upon availability and season - Weekend and occasional evening availability required.
Our goal is to educate and entertain through story telling - to describe our wines and our history with the same passion our founders bring to producing our small production, limited availability wines - both in person and working as a part of our social media team.
Our Tasting Room specialist should possess outstanding customer service skills and truly enjoy working with people. Must have the ability to multi task and work under pressure in a busy environment. Must be able to work weekends, be 21 years or older, have the ability to stand and walk for long periods of time. Must be able to lift at least 50lbs.
Under the direct supervision of the Consumer Direct Manager, this position is responsible for effectively promoting and assisting in the sale and education of our brand and our wines by providing consumer sales and hosting consumer focused wine tastings.
Our ideal Candidate would:
Possess a strong knowledge of wine and wine production, with a particular passion for world class wines
Be able to conduct an educational wine tasting tailored to each customer's needs and experience
Be comfortable communicating with our followers and guests via social media
Possess a strong "follow thru" work ethic, and be able to perform efficiently and effectively both independently and as a member of a small team
Operate with an instinct for exceeding guests expectations by providing an immersive, informative experience that is fun, educational and focused on our unique brand & story
Possess strong computer and POS register skills
Be professional in appearance and demeanor
Prior upscale retail and hospitality experience
Be able to lift 40+ lbs
We offer a competitive compensation package based upon experience